App Sections
AI Assistant
This page will help you understand how to interact with your AI assistant.
How to get there
You can navigate to your AI assistant from the message center or directly by tapping the sparkle icon in your app navigation bar.
AI Assisted Benefit Guidance
Get instant answers to your benefit-related questions—24 hours a day, 365 days a year, at night and on weekends. Select “Ask your virtual assistant” in the app, and you’ll see a series of bubbles with available topics. Options may include “Learn about my health coverages” or “Learn about my company policies.” Tap a bubble and wait for the AI assistant to start up. Text your question or use your voice-to-text feature on your mobile app to speed things up.
AI-Assisted Healthcare Shopping
If your healthcare administrator has included our AI shopping experience, you may see a prompt bubble labeled: “Find healthcare services near me.” Tap it to get started. Once your assistant is ready, ask a question like “help me find a doctor for a shoulder surgery”, or “I need an MRI.” Your assistant may ask some follow-up questions to narrow your search and return a list of providers near you for the service you requested. Now you can easily compare costs between doctors or different locations. Provider quality scores may also be included, so you can find the best quality care at the lowest price.Not seeing AI healthcare shopping?AI-powered healthcare and pharmacy shopping may not be available in all cases. Availability depends on how your app has been configured by your employer or benefit sponsor.
Not Getting What You Need? Tap to Talk to a Person
If you are not getting what you need from your AI assistant, tap the “Message a human” button at the bottom of your chat screen. Your message will be transferred to your service team in the message center. This will pause the AI and allow you to converse back and forth with your service agent. At any point, you can re-engage with your AI assistant by tapping “Resume AI chat.”
Not seeing “Message a human”?In some cases, service teams are not connected to the app center. Availability depends on how your app has been configured by your employer or benefit sponsor.
Always Check Important Information!
Our AI Assistant is here to help you navigate your health benefits by offering quick answers and general guidance. However, the information provided may not always be accurate, complete, or up-to-date. Because health benefits can be complex and subject to change, we encourage you to double-check any important details, especially those related to costs, coverage, eligibility, and deadlines, by reviewing your official plan documents or contacting your benefits provider directly. This tool is not a substitute for professional advice, and we cannot be held responsible for decisions made based on the AI’s responses.